Wish:
Recovery Genie
Turn an escalation into a triaged ticket, an impact estimate, and a sendable customer reply — in one pass.
Why Recovery Genie
Stop fighting your inbox. Start closing escalations.
Built for the way B2B PMs and CS leads actually work — messy threads in, structured action out.
10× faster triageSeverity, sentiment, and next step in seconds — not an afternoon of reading.
Exec-ready impactAuto-size ARR risk and effort so leadership sees the trade-off, not the noise.
Sendable repliesCustomer-grade drafts in your voice, ready to ship after a quick review.
One audit trailEvery diagnosis, score, and reply saved against the account — not lost in chat.
How it works
Three moves from chaos to clarity.
- 1DiagnosePaste a messy inbound ticket — get severity, sentiment, root cause, and a clear next step.
- 2AnalyseScore urgency, theme the backlog, and size the business impact in one flow.
- 3CommunicateDraft a customer reply or a weekly recovery report your team can actually send.
Pricing
Start free. Scale when recovery becomes a team sport.
Start in minutes, keep the operator in control, and only step up when recovery work becomes daily muscle.
Propower operator
- Everything in Free
- MCP endpoint for your own tooling
- AI Search across customers & threads
- Chatbot trained on your recovery data
Teammulti-seat workspaces
- Everything in Pro
- Shared workspace and history
- Per-seat billing
- Coming soon — talk to us early
Ready to turn the next escalation around?
Sign in to open the private workspace and try a real ticket in under two minutes.